Kate answers:

If you are not sure whether a community site is behaving in an appropriate way with our downloads then please contact me as soon as you can by emailing me with the following information:

• The URL of the site/group/forum

• The URL of any contact or guest book option

• Any instructions required to navigate the site or locate the items in question if the site is not in either English, French or Norwegian.

• If the site is not in the above languages but is in a language you are familiar with please let me know if you are willing to help me by translating my correspondence with the site owner (I'll only likely need half an hour at the most of your time!)

Please do bear in mind there may be a chance that we have agreed a particular site can have an exemption from our usual rules, so it is possible they may not be doing anything wrong. For this reason we ask that such matters be handled discretely - we would hate to see sites who are complying with our wishes 'bashed' by the community simply because of a misunderstanding or mistake! We ALL make mistakes from time to time. 

Actually I think that Parsimonious may have done something illegal?

As I say, mistakes do happen to everyone at one point or another and with a lot of files and activity on the site we do sometimes 'drop the ball' so if you're concerned that we've published something we shouldn't have then please contact me ASAP with as much information as you can about the problem and I'll do everything I can to get it resolved as quickly as possible.